No products in the cart.
Whilst we hope that you enjoy our products as much as we do, however if you do change your mind we will be happy to offer a full refund for the value of the product(s) purchased in line with the terms stated below:
We are happy to accept returns of unopened products and offer a full refund of the product value where we are notified of the return within 30 days of you receiving your product(s). For returns please contact us via our Contact page.
Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. We recommend that you obtain proof of postage when returning goods. We are unable to offer refunds on the postage costs of your order.
We are unable to offer exchanges for returns and a refund will be offered in all cases. Postage costs for returns will not be refunded.
If any of your items arrive damaged, we will replace them and we may ask you to provide photographic proof of the damage or in some cases to return the damaged items which will be at our cost. Where items are damaged in transit you may be asked to provide information to help us reclaim our costs. Damaged items should be reported to us as soon as possible, and within 30 days of receiving the product. We will offer a full refund of the product that has been damaged or will resend you a replacement product. Unfortunately, we are unable to offer a refund on postage costs where only part of the order is damaged.
Errors made by clients when placing their order can be returned if reported within 30 days and products are unopened. Goods must arrive in re-saleable condition. Return postage will be at customer’s expense.
If an error has been made by Ymlacio Life with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
If you wish to cancel any part of an order you have placed with us please contact us via the ‘Contact Us‘ page.
Where your order is cancelled prior to it being dispatched the full value of the order including delivery will be refunded. Unfortunately, where only part of the order is cancelled, we are unable to refund any postage costs.
Any refunds that fall outside of the above are at the discretion of management.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ymlaciolife.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@ymlaciolife.com or via our contact page form for questions related to refunds and returns.